01
One record per person
Contact details, document and language belong to the guest, not to the message thread the booking arrived in. Search finds the person even when the name was written differently the first time.
Guest management
Keep the person and the operational history together.
Profiles, stay history and account context live in one place instead of being rebuilt from messages and spreadsheets.
All capabilitiesWhat we envision
- Searchable guest profiles
- Stay history
- Account context
- Shared operational notes
A hostel remembers people better than any system does: who came back, who still owes a night, who asked for the quiet room. Innaris writes that memory down so it survives a shift change.
02
The history travels with them
Past stays, the beds they used and the balances they closed stay attached to the profile, so a returning guest is recognised before they reach the desk.
03
Notes the whole team can read
Operational notes — a pending deposit, a late arrival, something promised at 2am — live on the guest record instead of in a conversation only one person saw.
Worth knowing
Innaris stores what your hostel decides to collect, and that data stays the hostel’s. Document scanning and channel-manager sync are not part of the product today.
Your hostel is the best place to start.
Let’s talk about your beds, shifts and season. We’ll be clear about what is built and what we are still designing.
Book a demo